BY PURCHASING FROM THE ISLE OF MISFIT TOYS YOU ARE INDICATING YOUR UNDERSTANDING OF, AND AGREEMENT TO, THE FOLLOWING STORE POLICIES:
- WHAT IS A PREORDER? A preorder is an order you place for a product before that product is actually released to retail shops. You are paying for something that we do NOT yet physically have in stock in our warehouse.
- Not at all items will be available for preorder. Any out of stock item that has a presale link is legible.
- Designer Mystery Boxes will not be eligible for any preorders
- All preorders are charged to your card immediately at the time of your order, regardless of when the actual product is slated to arrive. But WHY? Because in the past, we’ve had MANY customers backing out of their preorders just before the arrival of the products. Not cool. We base the size of our order on the number of preorders we get.
- ALL PREORDERS ARE FINAL. We cannot be held responsible for products that arrive later than expected. No refunds will be offered for ANY item that is not yet in stock. Make preorder purchases carefully. No exceptions. Customers who file chargebacks against us via PayPal or credit card will be banned from ordering from us forever.
- Each order is shipped together in one box. If you wish to purchase in-stock and preorder items, you must purchase them in 2 different orders to ensure that you get the in-stock item quickly. Otherwise, we will ship the entire order to you when the final product arrives. That could be months of waiting.
B. SHIPPING POLICIES
- We ship in-stock items on weekdays our Florida warehouse. Our warehouse does not operate 24 hours a day, so please be patient. We strive to have all completed orders shipped out within 3 days or sooner. You will receive your package shipment confirmation via email once they have shipped.
- Expect your in-stock item to be shipped within 1-3 business days.
- Custom toys are usually shipped to you by the artist that created them, so it may take a few extra days for them to mail your custom toy order.
- We ALWAYS send you an email once your package has shipped. This happens automatically as soon as our warehouse applies postage. If you have not yet received that email, that means we have not yet shipped your order. Check your spam folder
- Tracking numbers will be included in the shipping confirmation email for all services EXCEPT UPS Mail Innovations. For some reason, that service has a package ID number instead of tracking, and our email code can’t recognize it. To retrieve your UPS Innovations package ID number, please log into your account here on the website and look into your order history.
- PREORDERS DO NOT SHIP RIGHT AWAY. Please be aware of the status of the items that you order. We wait months and occasionally over a year to receive certain items. There’s nothing we can do about this – we get the items when we get them. Join our email list if you’d like to receive weekly updates on the arrival of new items.
- We do NOT offer any refunds for packages that are in transit, or for packages that are delivered later than expected.
C. INTERNATIONAL ORDERS ARE CURRENTLY HALTED DUE TO THE ALL THE RECENT CURRENT EVENTS
- ALL ORDERS SHIP FROM THE USA and may incur customs fees upon delivery. We do NOT have any facilities in any other countries.
- Customs fees, VAT and other taxes are the responsibility of the buyer. We do not refund customers for those taxes and fees.
- New international customers should order a small item ($25 or less) first to establish a relationship with us. After that transaction has been completed and you have received your item safely, we would be more than happy to sell you more high-ticket (expensive) items.
- First-time international buyers making purchases of $100 or more will be closely examined simply because we’ve been burned by credit card fraud too many times. Don’t take it personally if we cancel your order… if we cancel your order, we will send you an email explaining why we did that.
D. RETURNS, REFUNDS & DISCOUNTS
- Returns / refunds are accepted for items that arrive with unreasonable damage to the product (packaging is NOT included in this policy: boxes exist for the protection of the toy only, and are meant to be thrown away once the toy arrives safely). Take a photograph ON THE DAY OF DELIVERY and email us that same day at [email protected] to request a return, refund or replacement. An address will be provided for each return once we’ve approved it.
- No refunds will be offered for damaged items that have been in your possession for longer than 3 days. After 3 days we expect you to have opened and examined the item. Any longer than 3 days, we will assume that the damage has occurred as a result of your actions after the item has come out of the box.
- We do NOT offer any refunds for items which are slightly shorter or taller than the height listed in the item description.
- We do NOT offer any refunds for intact items which have been opened and removed from their packaging.
- We do NOT offer any refunds for packages that are in transit, or for packages that are delivered later than expected. Once the package leaves our warehouse, the length of time in transit is out of our hands.
- We do NOT offer any refunds to customers who decide that “the order is no longer of importance” to them and who prefer to “concentrate their energies” on things other than being patient and waiting for the package to arrive. Yes, that happened.
- All refunds and returns should be handled directly with Danni at TheIsleofMisfitToys.com. There is absolutely no reason at all to go directly to your credit card company or PayPal to file a case or start a chargeback. Danni is a normal, reasonable person running a very small company. She can handle your issues herself. Customers who file cases against us will immediately be banned from doing business with us, regardless of the outcome of the case. Ain’t nobody got no time for that.
- Shipping costs are non-refundable. If we agree to a refund, it will be a refund of the price of the product(s) only, minus a 15% restocking fee. We will not cover shipping costs incurred by you when mailing us the item to be returned.
- We will not issue a refund without a return of the product in question.
- We will provide a return address to you once we have granted the return. Do not ship back a return without knowing the exact address to which you should be shipping.
- Customs fees, VAT and other taxes are the responsibility of the buyer/recipient and will not be refunded or covered by The Isle of Misfit Toys. You owe those fees to your own government. We pay our taxes to the US government on each item we sell to you.
- If your package is returned to our warehouse as “Undeliverable” for any reason, you may choose to have the package re-shipped to you at your expense, or you may opt for a store credit for the amount that you paid for the product(s), minus a 15% restocking fee. Store credit will be issued in the form of a discount code or rewards points of the same value.
- We reserve the right to cancel any order, at any time, for any reason, with no warning, up to the time of shipping.
- Flipping is not allowed and that rule is strictly enforced. Any customer who immediately resells an item purchased from our shop at a much higher price than our retail price is known as a “flipper.” We are a shop that caters to collectors, not flippers, and if an eBay listing is discovered that is flipping one of our items, we will cancel the related order and ban the customer.
E. PRIVACY & SECURITY
- Our entire site is secured (https) for your safety.
- We will never sell, give away or otherwise distribute ANY of your personal information. That includes name, address, email, phone number, payment info like Paypal addresses and CC numbers, and ANY other personally identifiable info. Your privacy is sacred here.
- All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate.
- We never actually see your full credit card info. We just can’t, our system doesn’t give us that info, even as “super administrators.” When we look at your order, we can only see the last 4 digits of your card number.
F. DON’T BE AN ASSHOLE
- Our social media is our temple. Abuse, hate speech, and overall negativity will not be tolerated on any of our social media channels. Violators will be blocked and reported.
- Filing chargeback cases through your credit card company or PayPal will result in an immediate lifetime ban from our shop.
- Falsifying information to your own benefit and our detriment, such as the arrival date of your package, or whether your package was delivered safely, will result in an immediate lifetime ban.
- Threats of any sort, including threatening to start a case against us, will result in an immediate lifetime ban. Homie don’t play that.
- Flipper and bot orders will be cancelled without warning when discovered. Flippers and customers using bots to make purchases will be banned.
- Credit card scammers cost us time and money and will be dealt with harshly. This cannot be overstated. We will happily work with the police in your area near the shipping address you give us. We have tons of identifiable info we can give to them, including your IP address.
- Any order designated as “High Risk” by Shopify will be cancelled immediately. There will be no warning or negotiation in this process. You will be marked, black balled, banned, etc.